Disconnect or delete your data
Choose the action that matches your relationship with QuiqOrder. Disconnecting a messaging channel and permanently deleting an account are different actions.
For QuiqOrder business administrators
Disconnect WhatsApp
Open Dashboard → Settings → WhatsApp connection and choose Disconnect. This stops future WhatsApp processing, cancels pending WhatsApp automation, removes the saved WhatsApp credentials, and requests provider unsubscription. It does not delete your QuiqOrder account, catalog, or orders.
Permanently delete the business account
Open Dashboard → Settings → Security → Delete account. Confirm with the account password. This removes the business tenant, connected credentials, conversations, catalog, files, and operational records, subject to limited legal retention and anonymization described in our Privacy Policy.
For customers who messaged a business
Submit the published QuiqOrder storefront name and the WhatsApp number you used. If it matches a conversation, we send a six-digit code in that WhatsApp conversation. Enter the code below to verify and complete deletion. The response is intentionally the same whether or not a match exists, which protects customer privacy.
What a verified customer request removes
- • The matched conversation, messages, attachments, and automation state.
- • Related carts, checkouts, and unpaid order records.
- • Direct customer details on completed paid orders are anonymized where the underlying transaction must be retained for accounting, fraud, disputes, or law.
Need help?
If you cannot use self-service deletion, contact hr@tryquiqorder.com. We may request additional proof before disclosing or deleting data. Verified requests are normally completed promptly and no later than 30 days unless a legal exception applies.
Last updated on August 22, 2026